Problems can and often do occur after the production has
started. The most frequent problem is that some of the source documents cannot
be read accurately or do not conform to the data entry/indexing rules.
We send a regular progress report to our project managers in
US or UK. Part of the report contains the list of problems. The project manager
is responsible for getting answers quickly, making decisions based on prior work
with the client or contacting the customer to discuss how to best resolve the
problem. The goal is to answer questions quickly to keep the project on
schedule.
Many a times, the source documents have some poor quality
images. We help you to find the problems, by providing a list of illegible
images or parts of an image. The customer's staff is then able to examine the
problems and supply the correct data. A second strategy is to enter a code for
any illegible data. The customer can then search the database of illegible codes
and make needed corrections.
Suntec strictly controls access to your source documents and
the data.
For most projects, source documents are first scanned to tif
images and saved on CD media. For small volumes or projects requiring fast
turnaround, the tif images are sent via the Internet for offshore processing.
For larger volumes or projects with longer timelines, the source paper documents
or the CDs are sent to us via common carriers such as FedEx. Data is returned in
computer file formats via email or FTP, or if required, sent by the carrier on
CD, tape, or other media.
Quality means entering all of your data from source
documents without errors or omissions. We achieve this with thorough the
following:
Sample work / testing: Before we begin full
production for any project, we perform tests to assure the final results are
exactly what the customer wants. Testing usually uncovers any quality or
production issues, and lets the customer see the actual output and how it can be
used.
Technology and Software Tools - Computer software can
help verify accurate data entry. We use field validation, table lookups,
consistency formulas, and logic rules. Validation tables are used to assure that
only acceptable data is entered. It might include checking zip code, city and
state against the postal service database or checking medical diagnosis codes
against the AMA database. If your project has specific database of acceptable
information, our software can set "validation" rules and checks.
Double Entry Keying - One proven tactic to guarantee
accuracy is double keying the data. Two independent data operators type the same
data. The computer compares the results and notifies the operator if the two
resulting databases are different. An independent operator can then decide what
the correct data is.
If the source documents are illegible, we identify the
problem and send the customer a list of documents they should look at to get the
correct information.
Training: We constantly provide training to our
employees to achieve high accuracy. Apart from regular training programs,
operators and proofreaders at Suntec undergo specific job-specific training
before they begin work on any project. This ensures that they thoroughly
understand the requirements of each project at hand.
Quality Assurance: Quality means that the finished
product meets your accuracy, format and deadline requirements. The QA system
includes procedures and schedules for data entry, validation checking, random
quality checks, and output delivery. Output is thoroughly checked before
delivery.
Faqs- Quality assurance procedure, double entry keying, test pattern, software documention tool
